Refund Policy

Effective date: October 11, 2026

1. The short version

Try it free first. Every paid plug-in has a free 14-day trial with all features and no card required. Once a license has been activated, we cannot offer a refund.

2. Why

The trial exists so you can check that a product works on your system, in your host, with your workflow, before you pay. Please use it. Activating a license tells us you have.

3. Before activation

If you bought a license and have not activated it, write to us within 14 days of purchase and we will refund it in full to your original payment method.

4. Problems

If a product is faulty or does not do what we say it does, contact support@virtualhouseaudio.com and we will fix it, replace it or, if we cannot do either within a reasonable time, refund it.

5. Where this policy applies

This policy covers products for Windows bought from VirtualHouse Audio through our checkout provider, Moonbase. If you are in the EU or UK, you agree at checkout that delivery begins immediately and that you lose the right to withdraw once the download or activation has started; this does not affect your rights for faulty goods. Our Android apps are sold through Google Play and follow Google Play’s refund policy.

6. Your statutory rights

Nothing in this policy affects any rights you have under the consumer laws of your country.

7. How to ask

Email support@virtualhouseaudio.com with the email address used for the order and your order number. Refunds go back to the original payment method, usually within 5–10 business days. If something is wrong with your order, contact us before opening a chargeback; it is faster for everyone.

8. Changes

We may update this policy; the version in effect when you bought applies to that purchase. Our Terms of Service and Privacy Policy also apply.